SHIPPING & RETURNS

We will endeavour to pack and send your order within 3 working days, most in stock products will be posted within 24 hours of receiving payment for your order. Pre order items will be shipped as soon as possible. 

Free Standard Shipping for all domestic orders over $50.00 AUD 

Standard Shipping via Australia post (2-5 business days) - $10.00 AUD

Express Shipping via Australia post (1-2 business days) - $15.00 AUD

International shipping - $20.00AUD 

CARRIE CASE packaging is eco- friendly. In consideration of our environment, we do not create excess waste or unnecessary plastic for or within our packaging. 

Our courier bags are made from 100% recycled material and are reusable and recyclable.

Refunds 

We do not accept refunds for change of mind. However we want you to find the perfect case for your phone so we are happy to organise a credit note for you to use towards an exchange. 

How do I initiate a return? 

The item is to be returned in its original condition within 7 days of receiving your item, with no visible signs of damage or wear.

You will be responsible for paying for your own shipping costs for returning your item. 

To start a return, you can contact us at su@carrie-case.com. Items sent back to us without first requesting a return will not be accepted. 

We will be in touch upon receiving your package. 

CARRIE CASE reserves all rights to reject return or exchange if all terms and conditions have not been complied with.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, let us know the size and colour of new item.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty

We proudly offer a 6 month warranty on all of our products. Our products are manufactured and tested to the highest quality standards and our warranty covers defects in material or workmanship in new products. This warranty extends to the original purchaser only and is non-transferable. We do not guarantee that our products will protect your device from possible damage and offer no warranty beyond that of our products. We do not offer any warranty on your device used in connection with our products.